Refund policy
At Buystall, we take pride in ensuring product quality and customer satisfaction. Please read our policy carefully before completing your purchase.
1. All Sales Are Final
All sales are final once an order is placed.
We do not accept returns, exchanges, or refunds for change of mind, incorrect orders, or dissatisfaction with product preferences.
2. Defective or Damaged Items
We only accept refund or replacement requests if an item is found to be defective, damaged, or not functioning properly upon arrival.
To qualify:
-
You must contact us within 14 days of purchase (or delivery date if shipped).
-
You must provide clear photos or videos showing the issue.
-
The item must be in its original packaging with all accessories included.
Once we verify the issue:
-
We will provide a replacement or a refund to your original payment method.
-
If a return is required, you’ll receive a prepaid return shipping label via email.
3. Items Not Eligible for Refund or Return
We cannot offer refunds or exchanges for:
-
Items reported after 14 days of purchase.
-
Products damaged due to misuse, modification, or mishandling.
-
Sale, clearance, or promotional items.
-
Perishable, hygiene, or custom-made products.
4. How to Report an Issue
Please email us at [buystallcanada@gmail.com] with the following details:
-
Order number
-
Description of the issue
-
Photos or videos as proof of defect/damage
Our team will review your request within 2–3 business days and respond with next steps.
5. Contact Us
For any questions regarding your order or this policy, please contact:
📧 info@buystall.com
📞 +1 (437) 419-1846